Refund and Returns Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase was delivered, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and suitable for resale. The product must also include all original parts, accessories, and packaging (if applicable).

Due to the nature of our products, some items may not be eligible for return if they have been used, installed, modified, damaged, or manufactured according to the customer’s specific requirements.

Additional non-returnable items

The following items cannot be returned:

  • Products that have been used or installed.
  • Products damaged due to misuse or improper handling.
  • Custom-made or modified products according to customer specifications.
  • Products missing original parts or accessories.
  • Any item returned after the 10-day return period.

To complete your return, we require proof of purchase or your order number.

Please do not send your purchase back without contacting us first and receiving return approval.

Refunds

Once your returned item is received and inspected, we will send you a notification confirming that we have received your returned product.

We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed using the original payment method, subject to the applicable processing time.

Late or missing refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If you have completed these steps and still have not received your refund, please contact us.

Sale items

Discounted or promotional items may be subject to different return conditions. Please contact us before requesting a return for sale items.

Exchanges

We only replace items if they are defective, damaged, or if an incorrect product was delivered.

If you need to exchange an item, please contact us with your order details before returning the product.

Defective or Incorrect Products

If you receive a defective product or an item different from your order, please contact us as soon as possible and provide details and photos of the issue.

We will review your request and provide an appropriate solution.

Shipping Returns

To return your product, please contact us first to receive return instructions.

Customers are responsible for return shipping costs.

Shipping costs paid for the original order are non-refundable unless the return is caused by an error on our part (such as receiving an incorrect or defective product).

Because our shipping costs vary depending on the delivery area, product weight, and size, return shipping costs may vary accordingly.

Shipping Information

We currently ship within Lebanon only.

Shipping fees are calculated based on:

  • Delivery location.
  • Product weight and size.
  • Transportation requirements.

The final shipping cost will be calculated and displayed before completing your order.

Need Help?

If you have any questions regarding refunds and returns, please contact us through the contact information provided on our website.